Shipping policy

PrimePress DTF

This Shipping Policy outlines how orders are processed, shipped, and delivered. Please review carefully before placing your order.

Order Processing Time

  • Orders placed after 11:00 AM CST are printed and shipped within 24 business hours

  • Orders placed before the cutoff may ship the same day depending on production volume

  • All orders are printed in-house at our Chicago, Illinois facility

  • Processing time does not include shipping transit time

Shipping Methods

We ship using USPS, UPS, or FedEx, depending on:

  • Destination

  • Package size

  • Order weight

Carrier selection is determined automatically to ensure reliable delivery.

All shipments include tracking information, which is emailed once the order ships.

Shipping Rates

  • Standard Shipping: Calculated at checkout based on weight and destination

  • Free Shipping: Available on all orders $150 or more

Estimated Delivery Time

Delivery time begins after the order has shipped.

Midwest States

(IL, IN, WI, MI, OH, IA, MO, MN)
➡ 1–2 business days

All Other U.S. States

➡ 2–5 business days

Delivery times may vary due to carrier delays, weather, or peak shipping periods.

Shipping Area

  • We currently ship within the United States only

  • International shipping is not available at this time

Tracking Information

Once your order ships, a tracking number is sent to your email.
You can track your package directly through the carrier’s website.

Lost or Damaged Packages

If your package is lost or arrives damaged, contact us immediately:

📧 Email: onecopy.chicago@gmail.com
📞 Phone: +1 (312) 778-1127

We will assist with carrier claims and determine replacement or reprint eligibility when applicable.

Incorrect Address Disclaimer

PrimePress DTF is not responsible for orders shipped to incorrect addresses provided by the customer.

Please verify all shipping details before completing checkout.
Reshipping fees may apply if a package is returned.

Local Pickup

Local pickup is available at our Chicago location once your order is ready.

📍 Pickup Location:
8159 Stony Island Ave, Suite B
Chicago, IL 60617

By placing an order with PrimePress DTF, you agree to this Shipping Policy.